Byker Community Trust has long been committed to delivering high quality, supportive services for you, our residents. Over the last few weeks, we have worked hard to advance and adapt our services during this unprecedented crisis to maintain essential services and along with other partnering organisations, support the community as best we can. While it is a situation none of us could have envisaged, we will continue to ensure that our tenants feel safe and comfortable in their homes.

The National Housing Federation (NHF) are a trade body for the housing association sector, providing a single, united voice for housing associations across the country. At a time like this, when we are all navigating unchartered waters, this ‘single, united voice’ offers much needed clarity. This week, the NHF released a statement outlining how housing associations are committed to supporting tenants during this crisis:


  • Keeping people secure at home. No one will be evicted from a housing association home as a result of financial hardship caused by coronavirus.
  • Helping people to get the support they need. Housing associations are helping residents to access benefits and other support to alleviate financial hardship.
  • Acting compassionately and quickly where people are struggling. Housing associations are working with residents to understand how they can help them. This can include flexibility on collecting rent where that would make a difference. Any resident worried about paying their rent should contact their housing association, who will want to help.


As a member of the NHF, we are united with the sector in this commitment to tackle coronavirus and the impact it is having on people’s lives.

Supporting our tenants remains of paramount importance and since the outbreak began, our staff have assisted tenants in accessing benefits or securing additional income, identified our most vulnerable tenants to develop individual support plans, and have worked tirelessly to maintain the level of customer service which you are accustomed to. We have also linked in with the local authority and organisations across the city to ensure our tenants are receiving the help and provision they deserve during this challenging time.

Even though our office is closed, our staff are still working as usual and would urge anyone who may need some extra support with their tenancy, income or any other support enquiries to contact us so that we can endeavour to assist you as best we can – we are, as ever, only a phone call or an email away.

Freephone: 0800 5335 442

For more ways to get in touch, please visit our Contact Us page.