Sheltered Housing

Byker Community Trust has two sheltered housing schemes both of which have just undergone significant regeneration work: Mount Pleasant House located on Headlam Street and Tom Collins House located on Dunn Terrace. Both schemes have dedicated staff who offer support, advice and assistance to tenants and prospective tenants.

The Sheltered Housing staff are as follows:

Justin Horsburgh – Scheme Officer for Mount Pleasant and Tom Collins House

Craig Cross – Neighbourhood Housing Officer for Mount Pleasant

Justin is the first point of contact for tenants and works between Tom Collins House and Mount Pleasant and is on duty Monday to Friday 8am to 4pm. Outside of these hours please report all emergency repairs by telephoning 0800 533 5442.

Mount Pleasant House

Mount Pleasant is situated on Headlam Street, just behind Shields Road in Byker.  It is close to all local amenities including shops, chemists, library, Metro station and Post Office. There is also a very good local bus service.

Each flat has its own lounge, kitchen, bathroom and bedroom. Flats for couples have larger rooms.

The average rent for a flat in a sheltered scheme is about £100 per week .This includes the basic rent and heating plus charges for the services we provide. We will tell you if we change the charge and we try to keep the cost as low as possible.

Benefits of living in Mount Pleasant House

  • A Sheltered Housing Officer onsite
  • A fully equipped laundry
  • A guest room for residents’ visitors
  • A communal lounge for social activities
  • Large secure garden for residents’ use
  • A warden-call alarm linked to the Sheltered Housing Officer and/or Ostara Enquiry Centre in case of emergencies.

Tom Collins House

Tom Collins House is situated next to Dunn Terrace and is only a short distance from Shields Road. It is ideally situated for local shopping, the post office, chemists and other local amenities. It is very close to local bus routes and metro station, with easy access to Newcastle City Centre.

Benefits of living in Tom Collins House

  • A Sheltered Housing Officer onsite
  • A fully equipped laundry
  • A guest room for residents’ visitors
  • A communal lounge for social activities and other uses
  • A warden-call alarm linked to the Sheltered Housing Officer and / or Ostara Enquiry Centre in case of emergencies
  • Door entry security linked into a CCTV system

What will my flat be like?

All our flats are suitable for couples or single people and are very spacious and have their own w.c and bathroom. All flats are self-contained and have central heating. There is also a large communal garden, which is fenced off for the privacy of residents and may be used at your leisure. Your flat also has a magnificent view of the river Tyne and the Millennium Bridge.

How much will it cost?

The average rent for a flat in a sheltered scheme is about £100 per week .This includes the basic rent and heating plus charges for the services we provide. We will tell you if we change the charge and we try to keep the cost as low as possible.

If you are interested in living in one of our schemes please contact us on Freephone 0800 533 3442 to speak to one of team who will be happy to help.