We have a co-opted committee of customers to add another layer of scrutiny to our Governance arrangements. The BCT Customer Scrutiny Panel has responsibilities for the following:

  1. Monitoring complaints and compliments
  2. Reviewing Service Standards and Performance
  3. Encouraging further tenant involvement
  4. Monitoring compliance against the Consumer Standards as set out by the Regulator of Social Housing.

The panel meet four times a year formally to look at BCT’s performance but they also carry out reviews in key areas to drive service improvement from the customer perspective.

Please contact Byker Community Trust on 0800 533 5442 for more information and to discuss joining the panel.