Do you want to help us improve the services we provide to you? If the answer is yes, then the ‘Tenant Scrutiny Panel’ needs you!
This is an exciting involvement opportunity, giving support, power and a real role to play ensuring they are able to regulate how we perform and influence the quality of service we deliver.
- The ‘Tenant Scrutiny Panel’ aims to:
- improve tenant satisfaction
- improve performance of day-to-day services
- ensure we are delivering quality services
- achieve value for money
- hold BCT to account for our performance
The Tenant Scrutiny Panel works independently to the main Board and sets its own agenda. The Panel may for example, decide to review tenant satisfaction, and help us to improve in areas where satisfaction is lowest. They could evaluate a new policy or review decisions we have made.
If you are interested in getting involved and would like to find out more information, please contact David Jones on Freephone 0800 533 5442.
How was the Tenant Scrutiny Panel developed?
In conjunction with the Tenant Participation Advisory Service (TPAS), BCT set up a Tenant Scrutiny Panel in October 2014, designed to provide a robust approach to tenant scrutiny enabling tenants to scrutinise the services BCT provides.
Following a period of training with TPAS, the Scrutiny Panel started its first service review and designed their own questionnaire, which they used to capture tenants’ views at the BCT Fun Day and ACANE Fun Day and when engaging with other community groups.
The Panel have been looking at an issue which tenants identified in the STAR Survey and presented their first report to the BCT Board in January 2016.
A programme of future reviews will be developed and the outcomes from the views reported to residents in due course.
First Review – `Listening to views and acting upon them`
The Tenant Scrutiny Panel presented its first report called `Listening to views and acting upon them` to the BCT Board in January 2016. The BCT Board supported the development of an action plan following the nine recommendations from the Tenant Scrutiny Panel. The Action plan which has now been developed will be monitored with a full review of the scrutiny process to follow.
Want to get involved?
The Tenant Scrutiny Panel are always looking for more tenants to join them so if you might like to find out more, please call us on Freephone 0800 5335 442.