Getting in touch

For all housing, estate and general enquiries relating to BCT and its services please contact our Customer Service Team in the following ways:

Freephone: 0800 533 5442

Contact us: Use our online contact form


In person: 17 Raby Cross, Byker, NE6 2FF

Our Communications and Marketing Team is available Monday to Friday, 9am until 5pm

Please note, the contacts below are unable to assist with customer issues. If you need to speak to a member of the team, please contact us or call 0800 533 5442.


Alice Midgley, PR Manager

07889 541 491

Lucy Dixon, Head of External Affairs

07769 239 655

Social media

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