As part of the transfer of engagements between BCT and Karbon, a ‘Community Pledge’ was created based on what BCT customers said they wanted.

One of the commitments within the pledge was to establish a new BCT Committee consisting of up to 12 members. The Committee includes a minimum of four customers and they are responsible for overseeing the quality of services delivered by Karbon and ensuring the Community Pledge is delivered.

Committee Members give their time, skills and expertise to help BCT achieve its strategic objectives.


The BCT Committee is;


Anne Mulroy

Chair of the Committee and Karbon Nominee

Anne has held a number of senior posts in housing and regeneration. She was – until recently – head of North East for the Homes & Communities Agency, where she had a strong track record of involvements in major regeneration projects. Prior to this she led the Housing Market Renewal Pathfinder for Newcastle and Gateshead and worked as a senior manager for Places for People.

Anne is a proven senior leader, with extensive experience of working in partnership with public and private sector organisations.

Jo Ray

Karbon Nominee

Jo is responsible for developing and delivering a vision of modern customer service delivery; bringing together all of our front line, customer-facing operational teams to ensure a common focus, shared culture and integrated team working for the benefit of customers.

Previously, Jo had a 20-year career with Sage Group Plc initially as Director of Marketing, then Managing Director of the Small Business Division in the UK, followed by a period as Managing Director for the Small Business Division in France, before being appointed as Group Director of Customer Experience.

Jo has extensive experience of business transformation and cultural change across a number of business areas and international businesses, and considerable experience of making modernising customer service delivery, improving communications, and customer and staff engagement.

Jo also has a strong regional profile, and has sat on a small number of Boards as a non-executive including Gateshead College and Business Link North East. She is currently a Board Member of the Trading Board of the Baltic Centre for Contemporary Art.

Anthony Itiat

Customer Committee Member

Anthony joined the Byker Community Trust Committee as a Resident Committee Member from 1 April 2021.

Anthony was a Tenant Board Member of the BCT Board from November 2017.

Anthony graduated from University College Cork in Ireland with BA (Hons) in Psychology and Sociology and went on to gain a Post Graduate Higher Diploma (Hons) in People Management and Development. Anthony is the founder and owner of IDARA, a business consulting firm.

Nicola Snowdon

Customer Committee Member

Nicola joined the Byker Community Trust Committee as a Resident Committee Member from 1 April 2021.

Nicola was a Tenant Board Member of the BCT Board from September 2019 and is a member of the BCT Customer Scrutiny Panel.

Nicola has lived in Byker for many years and has a BA (Hons) degree is Health and Social Care. She has shown commitment to the Byker Estate by volunteering as a Family Support Worker for Barnardos to support residents to improve their lives and empower them to achieve their goals. Nicola’s goal is to help with the future developments of the Estate and the community and to promote Equality, Diversity and Inclusion for all residents.

Stephen Sheraton

Customer Committee Member

A resident of the estate for over 30 years, Steve studied as an architect at Newcastle University and has a deep passion for Byker undertaking tours of the estate focusing on Erskine and the development of the estate.

Having volunteered at the Community Centre, Steve has strong links to the neighbourhood and was recently elected as Labour Councillor for the Byker Ward.

Geoff O’Brien

Customer Committee Member

Geraldine Kay

Independent Committee Member

Geraldine joined the Byker Community Trust Committee as an Independent Committee Member from 1 April 2021.

Geraldine was Chair of the BCT Board from September 2019 and an independent member of the BCT Board from June 2018.

Geraldine has wide ranging Housing Sector experience. She was the former Chief Executive of Derwentside Homes until 2017 and more recently has been supporting Housing Associations recover from Regulatory downgrades. She is passionate about housing and has been actively involved as a Board member of a number of partnerships across the sector.

Nigel Emmerson

Independent Committee Member

Nigel joined the Byker Community Trust Committee as an Independent Committee Member from 1 April 2021.

Nigel was an independent member of the BCT Board from November 2015, and was previously a co-optee of the BCT Board from July 2013.

Nigel is Head of Residential and Housing for Womble Bond Dickinson, based in the Newcastle office. He works with many organisations in the residential world, including several housing associations, and brings strong legal experience and expertise to the BCT Committee. Nigel passionately believes in creating a better Byker.

Caroline West

Independent Committee Member

Caroline joined the Byker Community Trust Committee as an Independent Committee Member from 1 April 2021.

Caroline was an independent member of the BCT Board from September 2019 and is a member of the BCT Customer Scrutiny Panel.

Caroline lived in the Byker Wall for almost a decade and is passionate about the future of the estate and surrounding areas. She is particularly supportive of local independent and creative businesses. Caroline has developed a career in local government and now delivers transformational projects in Children’s Services to improve the lives of northeast children, young people and families in need of support.

Lisa French

Independent Committee Member

Veronica Dunn

Local Authority (Newcastle City Council) Nominee

Amanda Senior

Local Authority (Newcastle City Council) Nominee