Inspect your Estate and give us feedback

In order to ensure we are delivering the service you expect to receive, we are asking for residents to come forward and act as grounds maintenance inspectors for the area where you live. Some people are already involved like Viv Hall (pictured right), and we are looking for as many people as possible to come forward to ensure we are providing a good service.

When our grounds maintenance teams have completed work in your area, you will then be given a short survey to fill in and return to us.

It will take no more than five minutes to complete and you will be given a freepost envelope to return your survey, alternatively you can give this to your Neighbourhood Housing Officer.

The survey will include questions about the quality of work that has been undertaken in your area and ask if you are satisfied with the level of service that has been delivered. It also gives you the opportunity to raise any issues or concerns that you may have, so we can quickly respond to these.

For more information about becoming a Grounds Maintenance Inspector, please call us on Freephone 0800 533 5442 or pop into the BCT office at 17 Raby Cross, Byker NE6 2FF.