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Here at the Byker Community Trust (BCT), we pride ourselves on getting things right first time. But, when we don’t, we encourage our customers to let us know so we can investigate thoroughly, resolve the issues and, just as importantly, learn from our mistakes.

Your views are really important to us and we’d love to know if you have received an excellent service, or if someone’s been especially polite or helpful.

Compliments are important to us as they show when we are getting things right and recognise the hard work of people providing excellent services for you. Read our Guidance Document here.

You can make a complaint, compliment or share your comments, in person by phone, letter, email or simply by completing the Contact Form here.

If you require any assistance, please do not hesitate to contact us on 0800 5335 442.