How do I find out what involvement opportunities are available?

Our Tenant Engagement Framework shows all the ways you can get involved, please call Freephone 0800 533 5442, email, or even better, speak to a customer who is already involved. They’ll be able to give you a flavour of what opportunities are available.

Why is tenant participation so important?

At BCT, we’re passionate about providing excellent housing and developing thriving communities that our customers are proud to live in and that other residents aspire to live in. To achieve this, we know we need to work with, and listen to you, our customers. If we do this, we will understand what customers want and what they would like their homes and communities to look like.

What are the benefits of getting involved?

By getting involved you can:

  • Give your views and help BCT improve the services you receive
  • Work in partnership with BCT to improve ‘Our Byker’
  • Learn more about what BCT does
  • Build confidence and knowledge
  • Meet other tenants and staff
  • Have fun and help to make a difference

Do you help customers to get involved?

We provide transport for customers or reimburse fuel costs to those who use their own car. We’ll also pay for child minding and care expenses (which must be from a registered child minder or care agency). In addition, we offer extra assistance for those with mobility difficulties as well as providing training.

To help create an informal, friendly atmosphere we provide refreshments at our meetings where we ensure that everyone’s views are valued and respected.

National Tenant Engagement Standards – what we do, tell us what you think?

TPAS, who are seen as the national experts in tenant engagement, have produced a report called National Tenant Engagement Standards (setting the standard for effective engagement).

With these standards, TPAS aim to bring together flexible, practical and clear principles of how customers, landlords and contractors can find smarter solutions to improve services, save money and bring real and long-lasting change to communities.

BCT has carried out an exercise to capture how we presently measure against the TPAS National Engagement Standards and to identify any potential improvements for BCT.

We value all comments or observations that you may have about what we do now and what our plans are for the future.

To let us what you think, please send us your comments via our Contact us form.