Welcome to our Customer Annual Report 2020/21

Each year, we publish a customer annual report to ensure our customers are kept up to date on how we’re doing as an organisation.

This latest report, which covers from 1 April 2020 – 31 March 2021 reviews a year like no other. As the financial year began and the UK was adjusting to life in lockdown, no one could have predicted what was to come over the remaining 12 months.

Despite the circumstances, we’ve continued to deliver some wonderful projects and initiatives to ensure members of our community had the support they needed during this challenging time.

We would also like to take the opportunity to thank our customers for their support and patience through what has been a difficult time for everyone. We’ve really valued the understanding and cooperation they have shown as we’ve worked through new and ongoing challenges.