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We have published a special issue of the Byker News newsletter to provide customers with an update on the District Heating System.

During December, Newcastle City Council, who provide the heating and hot water to your home, experienced four leaks on the district heating network affecting over 1,300 customers.

To help you dispose of your Christmas waste responsibly, we will be providing four skips on the Estate in the first week of January.

Our staff have attempted to contact all customers affected by the recent disruption to the heating and hot water to your home.

Engineers from Newcastle City Council have successfully reconnected the remaining three boilers which serve heating and hot water to approximately 181 homes.

Engineers successfully reconnected three temporary boilers at Kendal last night which serves the heating and hot water to approximately 200 homes.