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Information

Customers living in the Kendal and Chirton areas – update

The Council have provided an update to confirm that engineers have been working on site all day at Kendal and Chirton.

Compensation Payment – Important Information – Updated Monday 20 Dec @ 1:45pm

Our colleagues are continuing to call customers affected by the loss of heating and hot water to their homes last week.

Heating and Hot water – update

Newcastle City Council update on Gordon Road: 17 December 2021 @ 3.45pm

An update from Karbon – 10 December 2021

As you may have heard in the news, the Government has announced a move to Plan B and the introduction of new guidance to prevent the spread of Covid-19.

Heating and hot water – update 1:30pm Wed 8 December

The heating and hot water supply to all homes on the estate should be back to normal operating temperatures by around 3pm today.

Our latest Customer Annual Report is now live

Welcome to our Customer Annual Report 2020/21!

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