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Byker Community Trust (BCT), part of Karbon Homes, has retained its Customer Service Excellence (CSE) accreditation award for its commitment to delivering high quality housing and services to customers.

If you receive Universal Credit (UC), don’t forget to update your UC claim with details of the new charges that come into effect this month.

We have published a special issue of the Byker News newsletter to provide customers with an update on the District Heating System.

During December, Newcastle City Council, who provide the heating and hot water to your home, experienced four leaks on the district heating network affecting over 1,300 customers.

To help you dispose of your Christmas waste responsibly, we will be providing four skips on the Estate in the first week of January.

Our staff have attempted to contact all customers affected by the recent disruption to the heating and hot water to your home.