We’ve been providing regular updates on the support to customers throughout the cost of living crisis and updates on the additional financial measures that government announced in April 2022.
Cost of Living Crisis – Be prepared for soaring energy bills
Research by price comparison website Uswitch has unveiled that some people may be underestimating the price hikes for gas and electricity, which are set to come into force this autumn.
Have you received a letter from Newcastle City Council about claiming your £150 Energy Rebate?
Customers who do not pay their Council Tax by Direct Debit may have received a letter from Newcastle City Council about their £150 energy tax rebate.
Important update about your payments
Over the Christmas period, payments made online between 24 December and 1 January will not show in your balance or appear in your online account until on or after 2 January 2026.
To avoid paying more than once, please check with your bank before making another payment.
We’re sorry for any inconvenience this may cause and appreciate your patience. The good news is that we’re working to make sure online payments update instantly in the New Year.
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Thank you for submitting an application for community funding
We will now review your application and endeavour to get back to you with a response as soon as possible.
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A member of the team will get back to you within two business days.
If your message is regarding something urgent, please call 0800 5335 442.
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