We have a co-opted committee of customers to add another layer of scrutiny to our Governance arrangements.
The BCT Customer Scrutiny Panel has responsibilities for the following:
- Monitoring complaints and compliments
- Reviewing Service Standards and Performance
- Encouraging further tenant involvement
- Monitoring compliance against the Consumer Standards as set out by the Regulator of Social Housing.
The panel meet four times a year formally to look at BCT’s performance but they also carry out reviews in key areas to drive service improvement from the customer perspective.
Get involved now
Fill in our form to get involved with customer panels and groups.
