We’ve introduced a new way for you to get in touch, making it quicker and easier to reach our team when you need us.
From today, customers can contact BCT through WhatsApp for a range of enquiries, including repairs, tenancy support, and general questions about their home or neighbourhood.
This new service is part of our ongoing commitment to improving communication and ensuring customers can speak to us in ways that suit their daily lives. Many people already use WhatsApp to stay connected with friends and family, so offering it as a customer service channel means you can reach us more conveniently than ever.
You can now:
- Report non‑emergency repairs
- Ask questions about your tenancy
- Get updates on existing enquiries
- Share photos to help us understand an issue
- Contact us discreetly and easily during office hours
Using WhatsApp is simple. Just send a message to our usual freephone number and a member of the team will respond as soon as possible. There’s no need to download anything new or create an account if you already use WhatsApp.
We hope this new option makes it even easier for you to get the support you need. Your feedback is always welcome as we continue to improve our services for the Byker community.
We’ve introduced a new way for you to get in touch, making it quicker and easier to reach our team when you need us.
From today, customers can contact BCT through WhatsApp for a range of enquiries, including repairs, tenancy support, and general questions about their home or neighbourhood.
This new service is part of our ongoing commitment to improving communication and ensuring customers can speak to us in ways that suit their daily lives. Many people already use WhatsApp to stay connected with friends and family, so offering it as a customer service channel means you can reach us more conveniently than ever.
You can now:
Using WhatsApp is simple. Just send a message to our usual freephone number https://wa.me/448005335442 and a member of the team will respond as soon as possible. There’s no need to download anything new or create an account if you already use WhatsApp.
We hope this new option makes it even easier for you to get the support you need. Your feedback is always welcome as we continue to improve our services for the Byker community.
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