The Met Office has issued an amber weather warning for parts of the North East of England on Thursday with frequent wintry showers and significant snow expected. This may cause disruption.
Please bear with us if it takes a little longer than usual to reach you. The driving conditions are challenging, and the safety of our customers and colleagues is our top priority.
If you need to report an emergency repair, something that poses an immediate risk to your health, safety, or security, our out of hours service is available.
Due to the weather, today's (Wednesday 19 November) estate walkabouts are cancelled.
We will look to rearrange them shortly.
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⚠️ Amber weather warning – service update
19 November 2025
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