We can’t quite believe this is our last newsletter of 2024 and what a year it has been. This year, we have continued to deliver our Community Pledge investment commitments, with excellent satisfaction feedback from customers regarding the improvements to their home.
We’ve continued to consult with customers and use your valuable feedback to shape our plans for the environmental upgrade surrounding the Ayton Rise area. Development throughout the estate continues, with work officially starting on the 24 new affordable homes for rent on Bolam Street. The development will include a mix of bungalows, houses and apartments. We want to make sure we are making the best use of empty buildings across the estate, such as our Hobby Rooms. On page 4 you’ll find details of our customer questionnaire, which you can use to share with us your ideas and suggestions on what we should use the Hobby Rooms for.
It’s lovely to see pupils from Byker Primary School getting involved in this year’s BCT Christmas card competition. Once again, the children produced some fantastic designs, so well done to everyone who participated.
On page 9 you can see the brand new street art addition to our estate. Artist MarkOne87, along with children from Byker Primary and Foundation Futures, created eight vibrant murals that are proudly displayed on the Northern Stage Youth Project building. The final artwork delivered by young people is fantastic.
Your insight as customers is incredibly important to us.
On page 7 you can see how we’re reviewing your feedback on our services and taking action to improve
your experience as customers.
Looking for a career change in the new year? Turn to page 12 to hear from our customers who recently found
work placements through the New Start programme, and how applying could give you the work experience you need a change in your life
We’re looking forward to seeing festivities around the estate, but it’s important to keep your home safe this
winter. On page 11 Karbon Homes’ Electrical Compliance Manager Alex Atkinson shares how you can stay safe with electrical devices and holiday decorations this winter.
As always, we welcome your feedback about this newsletter and the services we deliver, please speak to your Neighbourhood Housing Officer or a member of staff within our Customer Services Team.
This just leaves me to wish you all a very Merry Christmas and a happy 2025. If you’re on Facebook, please do give us a follow @bykercommunitytrust where we post regular updates about what’s happening on the estate.
Michelle Bell
Assistant Director – Byker
Download Byker News Winter 2024 here
We can’t quite believe this is our last newsletter of 2024 and what a year it has been. This year, we have continued to deliver our Community Pledge investment commitments, with excellent satisfaction feedback from customers regarding the improvements to their home.
We’ve continued to consult with customers and use your valuable feedback to shape our plans for the environmental upgrade surrounding the Ayton Rise area. Development throughout the estate continues, with work officially starting on the 24 new affordable homes for rent on Bolam Street. The development will include a mix of bungalows, houses and apartments. We want to make sure we are making the best use of empty buildings across the estate, such as our Hobby Rooms. On page 4 you’ll find details of our customer questionnaire, which you can use to share with us your ideas and suggestions on what we should use the Hobby Rooms for.
It’s lovely to see pupils from Byker Primary School getting involved in this year’s BCT Christmas card competition. Once again, the children produced some fantastic designs, so well done to everyone who participated.
On page 9 you can see the brand new street art addition to our estate. Artist MarkOne87, along with children from Byker Primary and Foundation Futures, created eight vibrant murals that are proudly displayed on the Northern Stage Youth Project building. The final artwork delivered by young people is fantastic.
Your insight as customers is incredibly important to us.
On page 7 you can see how we’re reviewing your feedback on our services and taking action to improve
your experience as customers.
Looking for a career change in the new year? Turn to page 12 to hear from our customers who recently found
work placements through the New Start programme, and how applying could give you the work experience you need a change in your life
We’re looking forward to seeing festivities around the estate, but it’s important to keep your home safe this
winter. On page 11 Karbon Homes’ Electrical Compliance Manager Alex Atkinson shares how you can stay safe with electrical devices and holiday decorations this winter.
As always, we welcome your feedback about this newsletter and the services we deliver, please speak to your Neighbourhood Housing Officer or a member of staff within our Customer Services Team.
This just leaves me to wish you all a very Merry Christmas and a happy 2025. If you’re on Facebook, please do give us a follow @bykercommunitytrust where we post regular updates about what’s happening on the estate.
Michelle Bell
Assistant Director – Byker
Download Byker News Winter 2024 here
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