Tpas, who are seen as the national experts in tenant engagement, have produced a report called ‘National Tenant Engagement Standards (Setting the standard for effective engagement)’.
With these standards, Tpas have aimed to bring together flexible, practical and clear principles of how tenants, landlords and contractors can find smarter solutions to improve services, save money and bring real and long-lasting change to communities.
BCT has carried out an exercise to capture how we presently measure against the Tpas National Engagement Standards and to identify any potential improvements for BCT. To see summary of the report please click the attached link.
We would value any comments or observations that you may have about what we do now and what our plans are for the future.
To let us what you think please contact David Jones (Head of Engagement and Community Development) on freephone 0800 533 5442 or let us know your comments via our Contact Us form.