Philip Pollard

Director of Operations

Philip is responsible for delivering housing management and customer services which are designed to meet individual customer requirements. His main aim is to improve the results and outcomes for the BCT and its customers.

His priorities involve ensuring that performance is high and that the quality of services are maintained throughout our period of transformation. Philip leads a team committed to continuous performance improvement and excellence in service delivery.

Philip holds a BSc (Hons) degree and a Post-graduate diploma in Housing Policy and Management. He is a Corporate Member of the Chartered Institute of Housing (CIH) and is a CIH North East Board member.