Domestic abuse is a crime, and includes any type of physical, emotional, sexual, financial or psychological abuse between people in a relationship.

Byker Community Trust (BCT) have signed up to the “Make a Stand” pledge which has been developed by the Charted Institute of Housing (CIH) in partnership with Woman’s Aid and the Domestic Abuse Housing Alliance (DAHA). The “Make a Stand” pledge was created to encourage housing providers to make a commitment to support people experiencing domestic abuse.

Get help if you’re experiencing abuse

If you are in immediate danger, please call 999 and ask for the police.

There are many places you can go to seek help if you are suffering from abuse, the most commonly used are:

• National Domestic Violence Helpline: 0808 2000 247(24 hours a day, 365 days a year)
• Men’s Advice Line: 0808 801 0327
• Broken Rainbow National Helpline – LGBT: 0300 999 5428 (lesbian, gay, bisexual and transgender support)
• Halo Project – emergency telephone 08081 788 424, for advice in a non emergency 01642 683045 (honour-based violence, forced marriages and FGM support)

For a full list of agencies in Newcastle including information on how to contact them and the services they offer please click on the following link: DVA Services in Newcastle

Types of domestic abuse

Domestic abuse can encompass, but is not limited to:

• Physical violence, for example: kicking, punching, pushing, slapping, restraining, damaging items of sentimental value, stabbing, attempted murder, murder
• Sexual violence, for example: non-consensual sexual activity, including rape, sexual assault, making you do things you don’t want to do, or refusing safe sex
• Financial, for example: taking or controlling your money, running up debts, withholding benefit books or bank cards
• Emotional/Psychological, for example: making you unhappy, verbal abuse, humiliation, constant criticism, intimidation, isolation, enforced trivial routines
• Coercive/controlling, for example: restricting freedom, controlling who the victim sees, where they go, what they wear and what they do, imprisonment, stalking and forced marriage.

How BCT can help

At BCT we believe that our customers should not live in fear of violence, abuse or harassment from a partner, former partner or any member of their household or family.

Anyone reporting domestic abuse to us will be treated in a sympathetic, supportive and non-judgemental way. Any disclosure of abuse will be taken seriously and advice and assistance will be given as a priority. Anything you tell us will be treated in the strictest of confidence.

For details on the BCT Domestic Abuse Policy, please click here.

To seek our help, please call us on 0800 5335 442.

We will:
• Never disclose your personal details
• Keep all of our responsibilities to you as a tenant
• Offer support and advice
• Offer same-sex/safe place interviews
• Offer interviews in a safe environment
• Discuss your options and support you to make your own decisions
• Be sensitive and understanding when discussing your housing options
• React quickly and effectively to make sure you are safe
• Take relevant action against those who are responsible for domestic abuse using the conditions of our tenancy agreements
• Give you advice and practicable help with your tenancy and other issues
• Provide additional security measures to your property if you need them, or if it is appropriate to do so.

What is domestic abuse?

Domestic abuse can affect all members of the community regardless of gender, age, ethnicity, disability, sexuality, or religion.

Every person has the right to live their life free from violence, fear, abuse or neglect.

We recognise the fears of those suffering from domestic violence; and we want to help those suffering from it to be able to seek help.

If you or anyone you know maybe suffering from abuse, please contact us for confidential advice on 0800 5335 442.