Repairs service update

As we are now in a period of national lockdown in England, Byker Community Trust would like to reassure you that the health, wellbeing and safety of our tenants and customers is our top priority and we are taking every step possible to reduce the risk of our tenants and customers contracting the coronavirus (COVID-19).

Earlier this year we made changes to ensure that our services are delivered in a COVID-secure way and that we remain open for business. The delivery of our services has been risk assessed to ensure that they are COVID-secure for tenants and customers.

At this stage, all of our repairs and maintenance services continue to run as normal in a COVID-secure way, including emergency and routine repairs, planned improvements such as district heating upgrade works, external works and essential safety checks. We continue to monitor the developing situation and follow all advice issued by the Government and Public Health England.

If we are working in or visiting a customer’s home we will:

  • Check that members of the household are not self-isolating and do not have symptoms of Coronavirus before we enter
  • Ensure that we socially distance when inside
  • Limit contact with tenants and customers, asking them to move into another room to where we are working
  • Wear the relevant PPE and a face covering
  • Make sure that we wash and sanitise our hands regularly
  • Clean the area we are working in when we arrive and again when we have completed the work.

We understand that some tenants and customers may feel more comfortable postponing any routine appointments that they have booked in over the next few weeks. Please let us know if you prefer not to have us visit your home at the moment.

BCT office

Our office at Raby Cross will remain temporarily closed to the public for the duration of the national lockdown.

BCT staff continue to work from home where possible and will be on hand to provide support via telephone, e-mail or video call appointments.

We are here to help

We know that these are challenging times, and BCT have continued to help many tenants throughout COVID-19 with support on a range of issues including money advice, isolation, guidance through the welfare system and where to access many other support services. We would like to reassure tenants that if they need help in any way, we are here to find the right support for them over this period.

Future updates

As the situation continues to develop, we may have to make more changes to our services. We will update our social media channels and website as any changes arise.

Thank you so much for your understanding and cooperation during these difficult times and your continued support in keeping one another safe.