Making your telephone rent payments even safer
We’re changing how we take payments from you when you call to pay your rent over the phone. We want…
Byker News newsletter autumn 2022
Our autumn issue of Byker News is out now! Click here to read the full newsletter. In this issue, we’ve provided…
Cost of Living crisis – update on payments
We’ve been providing regular updates on the support to customers throughout the cost of living crisis and updates on the…
Cost of Living Crisis – Be prepared for soaring energy bills
Research by price comparison website Uswitch has unveiled that some people may be underestimating the price hikes for gas and…
Have you received a letter from Newcastle City Council about claiming your £150 Energy Rebate?
Customers who do not pay their Council Tax by Direct Debit may have received a letter from Newcastle City Council…
Council Tax rebate – beware of scammers
It has been brought to our attention that some vulnerable people in the country could have been victims of a…
Byker Community Trust assessed as excellent in delivering Customer Service
Byker Community Trust (BCT), part of Karbon Homes, has retained its Customer Service Excellence (CSE) accreditation award for its commitment…