Byker Community Trust (BCT) housing association has been shortlisted in the 24Housing Top 50 UK Social Landlords 2018 for its commitment to resident involvement, innovation and delivering value-for-money.
Competing against hundreds of nominations, BCT, which manages and owns 1,800 homes on the Grade II* listed Byker Wall Estate, was voted number 29 by other social housing landlords in the UK. This year also saw tighter judging criteria in a move by 24Housing to provide a true reflection of the social value that the housing organisations deliver.
Jill Haley, Chief Executive at BCT, said: “We continue to work closely with tenants and residents to make further improvements to our services and performance, we are delighted by this achievement. There are over 1,700 social landlords in the UK and for a small housing association like BCT, which was established in 2012 and has only been running for six years, it is amazing to be recognised in the top 50 landlords.
“The shortlist is a reflection of our commitment to empowering residents and working with them to deliver more value. We will continue with business innovation in this area and with our drive to deliver the best services possible for customers.”
The shortlist commended BCT’s unique Byker Approach, which is a bottom-up housing management model developed to successfully engage with residents. The approach won the Outstanding Innovation category at the Chartered Institute of Housing North East Awards in 2017.
To build on the approach, BCT recently formed a six-figure partnership with Newcastle University, the ESRC and Innovate UK, researching further ways to involve and engage residents. More information about this can be found here. BCT was also presented with the ‘Great Neighbourhood’ award in the UK and Ireland at the Academy of Urbanism Awards 2018.
The full top 50 UK Social Landlords can be found in the July/August edition of 24Housing Magazine.