Byker Community Trust wins two Awards at the Chartered Institute of Housing North East regional awards 2017


At the Chartered Institute of Housing North East Awards, Byker Community Trust won two awards; Jill Haley (Chief Executive) won the award for ‘Exceptional contribution to Housing’ and BCT won the award for ‘Outstanding Innovation of the year’. These awards give everyone within the housing sector, the chance to showcase their outstanding work.

Jill Haley (Chief Executive) was the winner of the ‘Exceptional contribution by a CIH member’ category. Jill is an inspiration not only to staff and managers at BCT but also very highly regarded within the sector both regionally and nationally.

Jill’s vision, determination and focus on improving the Byker Estate and people’s lives is admired by many.

Her approach is about empowering communities, giving people an opportunity to shape and change the area where they live, allowing them to challenge the barriers which prevent them from being the best they can be, developing insight and personal growth while experiencing empowerment, and ultimately the chance to go on and shape their own lives.

Her passion for Byker is an inspiration for others.

Jill Haley Chief Executive receiving the award from Mears representative Chris Whitton, the award sponsor.




The ‘Outstanding Innovation of the Year’ was won by BCT for the new ‘Byker Approach’ when following consultation with tenants, a decision was made to bring all management services in-house and to become a partner in an innovative Cost Sharing Vehicle (CSV) arrangement, to deliver other services in a cost-efficient way.

A new management approach to working on the estate was developed, with tenants, called “The Byker Approach” and tenants came up with the strapline – Our Byker, Our Community, Our Tenants to support it. The new ‘Byker Approach’ model is about empowering individuals, allowing insight and confidence building and working much closer with them, which is what tenants asked BCT to do.

Every tenant now has a named Neighbourhood Housing Officer and they will receive an annual customer care visit. This allows BCT to listen to each person’s views on how to improve services and neighbourhoods.

Engaging staff and embedding behavioural and cultural change within the organisation is a challenge but BCT chief executive, Jill Haley’s mantra is… ‘Take care of staff and the environment where they work and they will look after performance.’

BCT partnered with Isos Housing and Two Castles Housing in a partnership known as Isos Complete Support.

Michelle Bell Head of Property receiving the award with Keepmoat representative Ian Prescott, the award sponsor.